Effective Date: January 1, 2026
HMC Innovs LLC (“HMC”) is committed to providing high-quality dental laboratory services to licensed dental professionals. Because our products are custom-made based on the dentist’s prescription, all sales are subject to the terms outlined below.
This policy applies to remakes, adjustments, credits, and refunds.
General Policy
All dental laboratory products are custom-fabricated and are non-returnable once production has begun.
- Refunds are not automatically provided
- Eligible concerns may qualify for a remake or adjustment, subject to review
- All requests are evaluated on a case-by-case basis
This policy does not replace clinical judgment and does not guarantee coverage.
Warranty Coverage (Lab-Related Errors Only)
HMC may authorize a remake or adjustment if a lab-related issue is identified within the warranty period.
Eligible Product Categories
- Full and partial dentures
- Implant-supported dentures
- Flippers and immediate dentures
- Crowns and bridges
- Nightguards and splints
Warranty Period
Warranty coverage begins on the date of delivery to the dental office.
| Product Type | Warranty Period |
| Removables & Implant Dentures | 90 days |
| Crowns & Bridges | 90 days |
| Nightguards & Splints | 90 days |
| Immediate Dentures & Flippers | 90 days |
Covered Issues (Lab-Related)
Coverage may apply if the issue is determined to be caused by a laboratory error, including:
- Shade or material mismatch based on the original prescription
- Processing or finish defects
- Tooth positioning or occlusal issues caused by lab fabrication
- Poor adaptation when the provided model or impression is accurate
Not Covered Under Warranty
Warranty coverage does not apply to:
- Inaccurate, incomplete, or distorted impressions or scans
- Incorrect bite registration or vertical dimension
- Changes to the original prescription (shade, tooth selection, design)
- Patient-requested changes after fabrication
- Clinical handling or delivery errors
- Appliances worn beyond intended temporary use
- Remake requests submitted after the warranty period
Warranty is also void if:
- The appliance has been worn for more than 90 days without prior approval
- Required new impressions or models are not submitted when requested
Refunds & Credits
- Cash refunds are not guaranteed
- Approved cases may qualify for:
- A remake
- An adjustment
- A partial or full account credit, at HMC’s discretion
Credits, if issued, may be applied to future services.
Cancellations
- Cases canceled before production begins may be eligible for cancellation
- Once production has started, the case is considered non-cancelable
- Any incurred labor or material costs may still apply
How to Submit a Warranty or Remake Request
To request a review, please submit:
- Original case number and patient name
- Description of the concern
- Relevant photos (appliance, model, intraoral)
- New impressions or models, if applicable
- Date of delivery
Requests must be submitted within the stated warranty period.
📧 Submit requests to:
hmcofficeinnovs@gmail.com
Policy Review
All warranty, remake, credit, and refund requests are reviewed internally. Approval is determined based on documentation provided, clinical context, and whether a laboratory-related issue is identified.